Zach joined Nicole Saunders (Senior Director, Customer Strategy, Higher Logic) for a panel at Grazitti Interactive's Community (re)Focus 2026, the 7th edition of their virtual conference for community professionals.
The conversation covered how to break down the walls between community, support, and customer success: who owns what, how to share data and context across teams, and how a connected community experience lifts support deflection, retention, and expansion.
