Hello 🙂 I'm Carrie, and I run community and events at Traction Complete (Vancouver-based but we run events throughout North America) *Where I'm starting:* zero. 🌱 We're building a customer community from scratch. No existing members, no traditions, no inside jokes yet. A blank channel and a lot of ambition. What I want to figure out: 1️⃣ The cold start. How did you get your first 10-20 people to actually post? Did you seed conversations, hand-pick founding members, or just bribe people with swag? (No judgment.) 2️⃣ Small vs. quiet. Starting small feels right, but small can easily turn into crickets. 🦗 How do you keep a tiny community alive until it reaches critical mass? 3️⃣ Real growth vs. vanity growth. Member count is the easy number to celebrate. What told you your community was healthy before the numbers looked impressive? 4️⃣ Host-led vs. member-led. When did it stop being you posting and start being members talking to each other? Was there a moment you could point to? My hunch is that tools and tactics only help once people have a real reason to be there, so I'm trying to nail the "why would anyone show up" part first. I'm also new to Tightknit 👀 and I want to learn how to get the most out of it. If you use it, which features made the biggest difference early on? Onboarding flows, events, awards, something else? And what would you set up on day one versus leave for later? Outside work, I love hiking. Most recently I hiked Volcán de Fuego in Guatemala, and thankfully I was off the mountain before it started erupting. 🌋 If you've built something from the ground up, I'd love to hear what you'd do differently. Lessons from what went wrong are especially welcome. 🙏 Let's connect! www.linkedin.com/in/carrie-chan-

CLG Host and Spirit Animal David Nebinski is hosting a stellar CoS meetup on Thursday. Sharing it here because sometimes we CMs can be a bit too proud to push our own events in our communities... so I'm pushing it for him. Do David the Legend a favor and send to your fave CoS in NY!! luma.com/… Thanks y'all. 🫶

Not affiliated. https://jobs.ashbyhq.com/runlayer/d8346558-459a-46a7-ba9c-1a39af346cc9

Tiered badges inside a single journey We run three badge paths in our community: posts, replies, and reactions received. Each path has levels, for example 1, 5, and 15 posts. We want a member to earn a badge at each level and see it all as one journey. Right now a journey awards one badge, and only after every milestone is done. That causes two problems: 1. We can't add a hard top level, like 100 posts, without pushing the badge out of reach. So the real goals stay out of the journey. 2. To give a badge per level, we'd need a separate journey for each one. Three paths with three levels is nine journeys, and members see all of them. What we'd like: tiered awards inside a journey. Each milestone, or a set of milestone levels, grants its own badge. Bronze, silver, and gold would be a good model. A smaller related ask: let one journey require another, so a member only sees the next one after earning the badge for the first. Thanks. -Aaron

Use the Salesforce Integration to Save Community Members as Leads

The Salesforce sync now supports the option to create a Lead for community members, so new members flow straight into your sales and marketing pipeline. In Studio, go to Integrations > Salesforce, set Create Contacts or Leads to "Leads", and pick the Lead Source to stamp on every Lead Tightknit creates. Read more here.

🚩 Reward Members For Joining A Specific Slack Channel

Journeys have a new milestone that rewards members for joining a Slack channel, perfect for nudging new members into your intros channel or a program's dedicated space. Add the Join a specific Slack channel milestone to any journey in Studio, in Slack, or through the MCP.

🛠️ Improvements and Fixes Studio

Community Site

MCP

Integrations

Misc

Hello! Does anyone have a good way to identify our most active community members who are sharing best practices or answering questions from their peers? When I look at our most active members and dig into their activity, a lot of it is actually them asking our internal team product questions, rather than contributing to the broader community. Curious if anyone has found a good way to separate the two.

Natasha K. - my sincererest apologies for this strange request, written by Claude about a situation I caused myself :') Subject: Re-link existing Events feed to a new Slack channel after accidental deletion Hi Tightknit team, I accidentally deleted our Community Events Slack channel and then created a new Community Events channel. I'd like to re-link our existing Events feed to the new channel so we keep one feed and its history. What I need Point the existing Events feed at the new Slack channel. If you can't re-link it, tell me what you'd do instead. Community: workato-community (Slack workspace T0B1Y55B6J1) Old feed - Feed ID: feed_uGbq2KZYZUDw - Slug: events (community.workato.com/x/events) - Still active and public, still in the nav menu. - Still set to the deleted channel, and stores_new_messages has flipped to false. - Has 2 published posts, one with a comment and a file attachment: - msg_xzUFxMgQ3Zgx - msg_kNZMUO7vhxd0 New Slack channel - Name: events - Channel ID: C0C302X6Z9Q - Public, the Tightknit app is a member, not activated yet. Why not just activate the new channel Activating it creates a new feed with a slug that collides with events, and the old posts would be stranded on the old feed. I'd like to avoid that, and I also don't want to rename or archive the old feed if you can re-link it. requests 1. Can you re-link feed_uGbq2KZYZUDw to C0C302X6Z9Q? 2. Will the 2 existing posts and their comment and attachment stay intact? 3. Should I activate the new channel first or wait for you? I'll hold off until I hear back so we don't create a duplicate feed.

member badges displayed in slack does anyone recall: is there a way for users to see other users' badges theyve collected, and do so inside slack? i feel like ive seen this before, but have been poking around the tightknit app/hub with no luck yet. was i hearing things??? (could be lol)

⚠️ Slow loading and errors on community sites

Since about 12:15 UTC today (8:15 AM ET / 5:15 AM PT), some pages on community sites are loading slowly or failing to load, individual posts, member profiles and community home pages most often. Most pages are still loading normally, and if one doesn't, refreshing it usually works. No content has been lost; this is a performance and availability issue only. If your community has a site, please follow this incident for updates: status.tightknit.ai/incidents/wq18ntss We'll continue to let you know more updates as they happen.