This role is so cool! apply.workable.com/facetwealth/j/…

Hi team, ISO folks who are running Community Advisory programs, similar to a customer advisory board. I'm working on a strategy for next year and would love to validate with other CMs who are running similar programs. Program objective is to provide a feedback touchpoint for a specific cohort to meet with senior product and program leaders, preview the Community platform and program roadmap, and give feedback.

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google analytics / microsite the microsite "Site" analytics page in studio is great. does it support UTMs? say i were to work with our marketing operations team to build out a repo of utms. is this possible? will it / can it be tracked in studio site analytics?

Hi everyone! 👋 I'm a customer marketing manager at a B2B fintech whose community is aimed at CFOs and finance leaders. We ran our community on Circle for about a year, but engagement never really took off, so we're rethinking the format. Two directions we're weighing: 1. Local events + WhatsApp community. We'd recruit local ambassadors among our customers and grow the community through their networks, by organizing small events like dinners. Has anyone run this model? I'd love to hear what worked, what didn't, and how you kept the WhatsApp side from going quiet between events. 2. Slack + Tightknit. Probably a biased crowd to ask here 😄 but I'm curious how it performed for a senior, time-poor audience like CFOs. Thanks in advance!

Hello 🙂 I'm Carrie, and I run community and events at Traction Complete (Vancouver-based but we run events throughout North America) *Where I'm starting:* zero. 🌱 We're building a customer community from scratch. No existing members, no traditions, no inside jokes yet. A blank channel and a lot of ambition. What I want to figure out: 1️⃣ The cold start. How did you get your first 10-20 people to actually post? Did you seed conversations, hand-pick founding members, or just bribe people with swag? (No judgment.) 2️⃣ Small vs. quiet. Starting small feels right, but small can easily turn into crickets. 🦗 How do you keep a tiny community alive until it reaches critical mass? 3️⃣ Real growth vs. vanity growth. Member count is the easy number to celebrate. What told you your community was healthy before the numbers looked impressive? 4️⃣ Host-led vs. member-led. When did it stop being you posting and start being members talking to each other? Was there a moment you could point to? My hunch is that tools and tactics only help once people have a real reason to be there, so I'm trying to nail the "why would anyone show up" part first. I'm also new to Tightknit 👀 and I want to learn how to get the most out of it. If you use it, which features made the biggest difference early on? Onboarding flows, events, awards, something else? And what would you set up on day one versus leave for later? Outside work, I love hiking. Most recently I hiked Volcán de Fuego in Guatemala, and thankfully I was off the mountain before it started erupting. 🌋 If you've built something from the ground up, I'd love to hear what you'd do differently. Lessons from what went wrong are especially welcome. 🙏 Let's connect! www.linkedin.com/in/carrie-chan-

CLG Host and Spirit Animal David Nebinski is hosting a stellar CoS meetup on Thursday. Sharing it here because sometimes we CMs can be a bit too proud to push our own events in our communities... so I'm pushing it for him. Do David the Legend a favor and send to your fave CoS in NY!! luma.com/… Thanks y'all. 🫶

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Tiered badges inside a single journey We run three badge paths in our community: posts, replies, and reactions received. Each path has levels, for example 1, 5, and 15 posts. We want a member to earn a badge at each level and see it all as one journey. Right now a journey awards one badge, and only after every milestone is done. That causes two problems: 1. We can't add a hard top level, like 100 posts, without pushing the badge out of reach. So the real goals stay out of the journey. 2. To give a badge per level, we'd need a separate journey for each one. Three paths with three levels is nine journeys, and members see all of them. What we'd like: tiered awards inside a journey. Each milestone, or a set of milestone levels, grants its own badge. Bronze, silver, and gold would be a good model. A smaller related ask: let one journey require another, so a member only sees the next one after earning the badge for the first. Thanks. -Aaron

Use the Salesforce Integration to Save Community Members as Leads

The Salesforce sync now supports the option to create a Lead for community members, so new members flow straight into your sales and marketing pipeline. In Studio, go to Integrations > Salesforce, set Create Contacts or Leads to "Leads", and pick the Lead Source to stamp on every Lead Tightknit creates. Read more here.

🚩 Reward Members For Joining A Specific Slack Channel

Journeys have a new milestone that rewards members for joining a Slack channel, perfect for nudging new members into your intros channel or a program's dedicated space. Add the Join a specific Slack channel milestone to any journey in Studio, in Slack, or through the MCP.

🛠️ Improvements and Fixes Studio

Community Site

MCP

Integrations

Misc