Ideas and Resources for SLAs in Community Volunteer Leadership

Jennifer Y. · 2025-08-05T23:34:04.440Z

Anyone have any great ideas or resources around SLAs and community volunteer positions/leadership? Feel free to DM me as well!

Ideas and Resources for SLAs in Community Volunteer Leadership | Tightknit Community

12 comments

· Sorted by Oldest

Jennifer Y.
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And SLAs = Service Level Agreements, usually done with contractors, vendor partners, etc--basically any other arrangement than a directly hourly charged rate or salary. So, was thinking this could also be an area to mine when talking about volunteer skilled work, nonprofit skilled work. Zach H. have I made sense there?
Zach H.
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I think you make sense! I’d be interested in what others think. I’ll tag a few folks tomorrow if no one jumps in
Jennifer Y.
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Love that, thanks Zach H. -- I know too you're an admin for the greater Slack community in NY, have I got that right? I might be slightly slippery with the context, and I want to get that correct for you--I do know you are in trusted positions as a community member around a lot of communities...where should I be looking for more conversations about this? Would volunteer orgs call it something other than SLAs? Totally motivated & flexible to go find more out, I'm sensing that I'm not the first to ask this.
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Max P.
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Kaela A. Nikki T. might have some good recs here too!
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Kaela A.
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❤️1
😆2
Nikki T.
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Thanks for the tag Max - I don't have any resources other than what's in my brain. I run a community and have volunteers that run it (myself included), what do you want to know?
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Nikki T.
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We created a "job posting" and allowed folks to apply for it. Held "conversations" not interviews, and then chose folks to fill the roles.
Kaela A.
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Jennifer Y., here’s a link to my calendar. If you’re intersted, I’d be happy to chat with you about this. I have…a LOT of experience here, having managed community volunteer & leadership programs for over 15 years. I even wrote my Masters thesis on the subject!
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Jennifer Y.
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Kaela A. Wonderful! Reaching out now!
Jennifer Y.
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And Nikki T. thank you! I’ll message you—I’m sure you’ll have amazing context! ❤️ 🙏
Jennifer Y.
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And also Nikki T. — I’m signing up to join your community 🥹 ❤️ 🙌 Thank you Zach H. for tagging these amazing women!
Jennifer Y.
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Ok coming back here to say Kaela A. Is Incredible 👁️ 👄 👁️ and that was a wow conversation in context and confirmation. I’ve got better context on what to look for now to share back with leaders in my own community. And, Nikki T. I still totally want to talk with you! I may have someone else I want to connect you with that I’ve met in professional community too. 😁
2

Jennifer Y.
·
·
And SLAs = Service Level Agreements, usually done with contractors, vendor partners, etc--basically any other arrangement than a directly hourly charged rate or salary. So, was thinking this could also be an area to mine when talking about volunteer skilled work, nonprofit skilled work. Zach H. have I made sense there?
Zach H.
·
·
I think you make sense! I’d be interested in what others think. I’ll tag a few folks tomorrow if no one jumps in
Jennifer Y.
·
·
Love that, thanks Zach H. -- I know too you're an admin for the greater Slack community in NY, have I got that right? I might be slightly slippery with the context, and I want to get that correct for you--I do know you are in trusted positions as a community member around a lot of communities...where should I be looking for more conversations about this? Would volunteer orgs call it something other than SLAs? Totally motivated & flexible to go find more out, I'm sensing that I'm not the first to ask this.
2
Max P.
·
·
Kaela A. Nikki T. might have some good recs here too!
1
Kaela A.
·
·
❤️1
😆2
Nikki T.
·
·
Thanks for the tag Max - I don't have any resources other than what's in my brain. I run a community and have volunteers that run it (myself included), what do you want to know?
3
Nikki T.
·
·
We created a "job posting" and allowed folks to apply for it. Held "conversations" not interviews, and then chose folks to fill the roles.
Kaela A.
·
·
Jennifer Y., here’s a link to my calendar. If you’re intersted, I’d be happy to chat with you about this. I have…a LOT of experience here, having managed community volunteer & leadership programs for over 15 years. I even wrote my Masters thesis on the subject!
1
Jennifer Y.
·
·
Kaela A. Wonderful! Reaching out now!
Jennifer Y.
·
·
And Nikki T. thank you! I’ll message you—I’m sure you’ll have amazing context! ❤️ 🙏
Jennifer Y.
·
·
And also Nikki T. — I’m signing up to join your community 🥹 ❤️ 🙌 Thank you Zach H. for tagging these amazing women!
Jennifer Y.
·
·
Ok coming back here to say Kaela A. Is Incredible 👁️ 👄 👁️ and that was a wow conversation in context and confirmation. I’ve got better context on what to look for now to share back with leaders in my own community. And, Nikki T. I still totally want to talk with you! I may have someone else I want to connect you with that I’ve met in professional community too. 😁
2