Examples of Effective User Onboarding: Share Your Screenshots

Kaela A.

December 04, 2024

Reading time: 1 minute

Does anyone have an example (screenshots) of how they are doing member/user onboarding?

13 comments

Joel P.
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Following — changing it for a client!
Patrick M.
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Do you want the messages? or the process?
Kaela A.
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Hi Patrick M., I would welcome both, but with respect to community privacy, a screen grab of the process (and the user experience view, specifically) would be outstanding. I am preparing for a meeting with my LT.
Gareth W.
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I’ve collected a few here: https://community.inc/gallery#Messages
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Kaela A.
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Thank you so much Gareth W.
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Patrick M.
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yesssss Gareth W.
Bolaji O.
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Do you all tend to use a welcome DM, or a welcome channel, for new members?
Zev Z.
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Do you automate it?
Joel P.
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100% a welcome DM but not always an intro/welcome channel. Always automated.
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Zev Z.
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Automated with tightnit?
Bolaji O.
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What do you use to decide YAY or NAY on the welcome channel concept, Joel P. ?
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Joel P.
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I’ve automated the Welcome DM(s) with Zapier, Campfire (shut down 😔), and Common Room previously/current clients. I haven’t used Tightknit’s automated welcome messages yet — waiting for this opportunity though, Zev Z.. Other tools to explore: Dots, Thena, and Pylon.
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Joel P.
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The goal of the Community program (and it can evolve over time, that’s 100% OK). Should folks be coming here to build relationships (e.g., grow my skills, discuss program strategies, etc.) or is the purpose more tactical (e.g., as a question to a bot, learn product updates, etc.)? That’s the starting point where I begin on to have an intro/welcome channel or not.
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