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Managing Customer Departures and Data Privacy in Communities

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mix of a question / 'looking for insights' kinda thing

  1. 1.

    how are you dealing w/ customers who decide to leave the community? do you keep their info on tightknit?

  2. 2.

    can individual members opt out of public posts (if not, I assume it's within your terms/PP that their info can be shared)

  3. 3.

    any issues w/ internal teams in terms of data access (i.e passing on PII from your customer base to another platform) that you had to go through?

  • Avatar of Zach Hawtof
    Zach Hawtof
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    We generally copy Slack’s privacy policy. When a customer deletes their Slack profile, we leave the content of their messages but wipe out that user’s identity. Individual members can remove their posts/comments using the same message shortcut as admins. Yes, we follow our terms for that. Today, the only platform other than our database is OpenAI. However, we are actively working on creating in-house AI solutions that keep the data within our stack to better serve our enterprise clients. More on that in a future release.