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Help Channel Notification Issue with Related Discussions Recommendations

Avatar of Jeremie G.Jeremie G.
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Hi! I'm getting this notification in my help channel when trying to recommend related discussions. I believe that the channels is synced.

2 comments

  • Avatar of Stephen C.
    Stephen C.
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    Hey Jeremie! The related discussions experimental shortcut currently has a limitation in that it must be used on a message that is already synced to the companion site as a post. If your channel is configured to use Manual Sync, then you'll need to use the Post to Site shortcut to sync the message first. I'll put in a ticket to remove this limitation in the future!

    👍1
  • Avatar of Stephen C.
    Stephen C.
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    Hey Jeremie G., we removed this limitation in the latest release! Give it another go with that message and let us know if there are any issues!