Troubleshooting App Upgrade Errors: Seeking Team Assistance

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Hey team - I've tried upgrading to the latest version of the app and reinstalling following the on-screen instructions, but I'm getting an error message. Anyone else run into this?

7 comments

Stephen C.
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Hey Matt! Are you getting an error message during re-installation? Or is the re-installation successful, but the "app out of date" warning is still showing?
Matt M.
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Both - I'm getting an error message that shows "app out of date," but when I try to reinstall, the browser says it's successful. Something's not adding up here since I'm seeing both messages at once.
Stephen C.
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Can you refresh the app home (CTRL + R) and see if the warning goes away?
Zach H.
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Matt M. Filing a bug for this one. Thanks for letting us know. I was able to reproduce it in a separate community.
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Cliff J.
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Zach H. Quick check: is this still a known bug? I'm getting a message that our app is out of date. When I click on it, it sends me to a page where I can ask permission to install (below). I got the approval I needed from my workspace owner and was notified via Slackbot...but still don't see a way to "reinstall" and get the latest version.
Zach H.
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Hmm, this might be a bug on Slack. Wondering what happens when you get all the way through the flow or does it block you here every time?
Cliff J.
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Seems to be a vicious circle. I request to install, our workspace owner approves, I click on that approval and there's no option to reinstall/upgrade. Feel free to DM if that's easier. I just wasn't sure if I was dealing with something new or longstanding!
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