Troubleshooting Welcome Message Editing in New Member Onboarding

·Aug 22, 2024 04:14 AM·

New Member Onboarding. I'm not able to edit my welcome message -- it has #channel tags in it ... I was able to set it up this way initially, but now I get this error:

User mentions and channel tags are not allowed at this time. Please remove the @user or #channel, and submit again.

👀2

4 comments

· Sorted by Oldest

Zach H.
·
·
Hey Margaret R.! We’re looking into it right now. Thanks for bringing to our attention
Zach H.
·
·
We found the issue. We’re working on this right now! We’ll have the fix in shortly
1
Stephen C.
·
·
Hey Margaret R., the issue should be resolved now! Please let us know if you have any trouble adding channel tags.
1
Stephen C.
·
·
This does come with a teensy tiny caveat (due to a Slack platform bug)... The next time you open the New Member Onboarding modal, you must modify the welcome message before you can click Save again. Otherwise, Slack will display an error that prevents you from saving.

Zach H.
·
·
Hey Margaret R.! We’re looking into it right now. Thanks for bringing to our attention
Zach H.
·
·
We found the issue. We’re working on this right now! We’ll have the fix in shortly
1
Stephen C.
·
·
Hey Margaret R., the issue should be resolved now! Please let us know if you have any trouble adding channel tags.
1
Stephen C.
·
·
This does come with a teensy tiny caveat (due to a Slack platform bug)... The next time you open the New Member Onboarding modal, you must modify the welcome message before you can click Save again. Otherwise, Slack will display an error that prevents you from saving.