Hi Everyone! I'm Richard from Pylon. We're one of the few support platforms that help B2B companies manage customers on Slack.
We just released a report on the State of Slack Support, that you can read for free here https://usepylon.com/whitepapper-state-of-slack
We analyzed our top 100 Slack power users who collectively manage 18,000+ customer Slack channels. We also broke down the data by Industry / Funding Round splits so you can use this to benchmark your own performance (or to push for Slack as a new customer support channel)
If anyone has questions or thoughts on future study requests please lmk as I hope to continue creating relevant content for the Slack loving community!
