Looking to connect with CMs running Community Advisory programs

October 07, 2026

Hi team, ISO folks who are running Community Advisory programs, similar to a customer advisory board. I'm working on a strategy for next year and would love to validate with other CMs who are running similar programs. Program objective is to provide a feedback touchpoint for a specific cohort to meet with senior product and program leaders, preview the Community platform and program roadmap, and give feedback.

12 comments

· Sorted by Oldest

Zach H.
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Just curious what ISO stands for here! But I think Jacob G., Shriya N., Beth S., Aaron W. might have some thoughts on this one.
Beth S.
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Tagging in Sean R. as I think he'll have a good perspective for you!
Jacob G.
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our formal CAB sits with a different team, but have been working on similar things! our feedback loop is multifaceted and veryyyy v1. for example, we have a feedback channel, workflow only, and that gets funneled to the appropriate product team. ideally that becomes automated and more importantly, the loop get closed directly (i.e. this feedback was report in community and was addressed and shipped as a result of community). but other tactics could be something like AMAs (workflow-powered) and office hour drop ins, in Slack. does that help? are you looking for more solutions for this strategy (the tactics) or something broader?
👀1
Beth S.
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Wait, were you looking more for info on programs where community members give product feedback, or specifically feedback about the community/programs
Jacob G.
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my brain is fried so it's very likely i rambled about something that has nothing to do with your ask kaela, in which case, forgive me 🥴 ill do better once we hear from you 😆
Aaron W.
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Hi Kaela A. !! Some stuff dat might halp:
1.
Here is the landing page for our Developer Advisory Board that we ran last month at our conference. This program was actually subject of a takeover by product and ran differently, but in my opinion, this outlines the best way to do one of these events. Try RSVPing to see the info we collected which included letting attendees share what THEY wanted to discuss.
2.
for one offs I did very simple 10 person events where input product teams in the room with customers for feedback sessions. A community post summarizing what the product person builds with a “reply to request a spot” always did the trick.
👀1
Kaela A.
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Beth S. Wait, were you looking more for info on programs where community members give product feedback, or specifically feedback about the community/programs
Thank you for asking - looking at programs where community members give feedback on the Community Programs
Kaela A.
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Thanks everyone for the great resources and ideas. We have a Community Advisory Board that will be assembled to give quarterly feedback on our program roadmap as well as the platform roadmap (enhancements to our Slack workspace and the enterprise grid). Wasn't sure if anyone else was running a program specifically for their Community programs/product (vs. the products your companies sell).
Aaron W.
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Ah, usually those conversations are baked into super user community meetings. I’ve also run dedicated channels for community platform feedback.
👀1
Kaela A.
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Aaron W., would you happen to have a calendar link? I'd love to learn more about how you structure the community platform feedback channels!
Aaron W.
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I'm referencing previous roles, my new community is just a TINY BABY right now. But I'm happy to chat anytime the week AFTER next calendar.app.google/… - cal link here 🙂
Aaron W.
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Zach H. said we should friends and he has never been wrong

Zach H.
·
·
Just curious what ISO stands for here! But I think Jacob G., Shriya N., Beth S., Aaron W. might have some thoughts on this one.
Beth S.
·
·
Tagging in Sean R. as I think he'll have a good perspective for you!
Jacob G.
·
·
our formal CAB sits with a different team, but have been working on similar things! our feedback loop is multifaceted and veryyyy v1. for example, we have a feedback channel, workflow only, and that gets funneled to the appropriate product team. ideally that becomes automated and more importantly, the loop get closed directly (i.e. this feedback was report in community and was addressed and shipped as a result of community). but other tactics could be something like AMAs (workflow-powered) and office hour drop ins, in Slack. does that help? are you looking for more solutions for this strategy (the tactics) or something broader?
👀1
Beth S.
·
·
Wait, were you looking more for info on programs where community members give product feedback, or specifically feedback about the community/programs
Jacob G.
·
·
my brain is fried so it's very likely i rambled about something that has nothing to do with your ask kaela, in which case, forgive me 🥴 ill do better once we hear from you 😆
Aaron W.
·
·
Hi Kaela A. !! Some stuff dat might halp:
1.
Here is the landing page for our Developer Advisory Board that we ran last month at our conference. This program was actually subject of a takeover by product and ran differently, but in my opinion, this outlines the best way to do one of these events. Try RSVPing to see the info we collected which included letting attendees share what THEY wanted to discuss.
2.
for one offs I did very simple 10 person events where input product teams in the room with customers for feedback sessions. A community post summarizing what the product person builds with a “reply to request a spot” always did the trick.
👀1
Kaela A.
·
·
Beth S. Wait, were you looking more for info on programs where community members give product feedback, or specifically feedback about the community/programs
Thank you for asking - looking at programs where community members give feedback on the Community Programs
Kaela A.
·
·
Thanks everyone for the great resources and ideas. We have a Community Advisory Board that will be assembled to give quarterly feedback on our program roadmap as well as the platform roadmap (enhancements to our Slack workspace and the enterprise grid). Wasn't sure if anyone else was running a program specifically for their Community programs/product (vs. the products your companies sell).
Aaron W.
·
·
Ah, usually those conversations are baked into super user community meetings. I’ve also run dedicated channels for community platform feedback.
👀1
Kaela A.
·
·
Aaron W., would you happen to have a calendar link? I'd love to learn more about how you structure the community platform feedback channels!
Aaron W.
·
·
I'm referencing previous roles, my new community is just a TINY BABY right now. But I'm happy to chat anytime the week AFTER next calendar.app.google/… - cal link here 🙂
Aaron W.
·
·
Zach H. said we should friends and he has never been wrong