Matt M.

Q: Has Slack become more buggy lately? I'm spinning up a new Slack community for a new product launch (Gist) and just started inviting beta testers. The first user I invited accepted the invite and was logged in, but couldn't open the channel in the Slack desktop app. We spent ~10min debugging, restarting the app, and trying to get it working on their phone. It was super weird and makes me wonder if Slack has become a more hostile environment for community building since I last built one of these? Note: This was a Slack I started ~5 months ago, was dead, and is now being revived. Dunno if that could impact things somehow.

Feature Request: Algorithmically organize the homepage feed, prioritizing positive content at the top. While it's great to have bug reports and feedback live on the website, when we direct people to our community site's homepage, having those as the first things visitors see isn't ideal for the user experience.

Now that our community is picking up steam and we're in optimization mode, I've noticed some "I can't believe this is missing" features in the platform. The main issue is we have no ability to customize or add CTAs beyond just joining the community.

If someone discovers us through search and wants to learn what TalkTastic is, there's literally no way to navigate to it today. This seems like a significant missed opportunity since this as I see it, the mirror site isn't just about community support - i see it as part of our overall growth engine. We're assuming (and hoping) that people outside our existing user base will discover us via search, but right now we're not giving them any way to convert. I'm emphasizing this because I really love this concept and believe it's fundamentally an awesome idea! I want to lean into it more heavily, make it more strategic, and increase our investment in this direction. https://www.loom.com/share/9ae27c1d4aab4a24ab34ff945e023600