Stephen C.

Commented on Register Button Redirect Not Working for Event The...·Posted inHelp

Resolved: Looks like it was a problem with Jacob's slack app. He resolved the issue by using Help > Troubleshooting > Clear Cache & Restart.

Commented on Register Button Redirect Not Working for Event The...·Posted inHelp

Stephen C.

Thanks for the info. Unfortunately the Slack message looks correct from our side. I even tested the exact same blocks in a couple other workspaces and confirmed they worked for me. This makes me think one of the following is happening:

Something funky is happening with your specific slack client/app. Could you try refreshing/restarting? Would also be useful to ask a teammate to test it out.
There is a Slack bug - although unlikely
Something in the Vanta workspace is blocking this behavior - I'm not aware of any workspace settings that could do this, but calling this out just in case you're aware of something

Let me follow up with you so I can see what you're experiencing.

Commented on Register Button Redirect Not Working for Event The...·Posted inHelp

Stephen C.

Have you done any events using this same pattern previous that did work correctly?

Commented on Register Button Redirect Not Working for Event The...·Posted inHelp

Stephen C.

Jacob G. a couple questions:

1.
To confirm, you're seeing this behavior in Slack? Are you using the Slack web client or standalone app?
2.
Where specifically are you testing the button:

a.
The event announcement message in the channel
b.
The (Tightknit) Events list modal
c.
other?

Commented on Questions about channel ordering, selective SEO, a...·Posted inHelp

Stephen C.

Great question. We don't have a role for the Studio that exactly fits those requirements, but I will create a ticket for it. The closest role we have today is the Site Editor, which gives edit access to all site related settings and branding sets, but it is probably more powerful compared to what you are looking for and does not include feed banners. You can manage roles at: https://studio.tightknit.ai/~/settings/administration/workspace

Commented on Questions about channel ordering, selective SEO, a...·Posted inHelp

Stephen C.

Sorry, missed this! The Feed that is associated with a slack channel does not automatically inherit the name. The Feed has a separate name. So if you want to change the order on the companion site too, you have to do that in Feed settings.

Posted in Help·

Stephen C.

Scheduled Maintenance Notice: Companion Site Temporarily Unavailable

⚠️ Pardon our dust: We are currently undergoing scheduled maintenance. The companion site will be temporarily unavailable. Thank you for your patience.

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Commented on What Is a Good Benchmark for Engagement Rate in Sl...·Posted inBest Practices

Stephen C.

I love this thread too. Great points. Keep the discussions coming!

Commented on How to Upload All Old Events at Once to the New Co...·Posted inHelp

Stephen C.

If so, that is not a valid image URL

Commented on How to Upload All Old Events at Once to the New Co...·Posted inHelp

Stephen C.

I'm seeing the cover image URL you input is https://training.hyros.com. Is that right?