Carrie M.

Some companies have moderation teams that do the enforcement work and those people are typically very behind the scenes, like they don't have social profiles or are very low profile so the risk of backlash is minimal. If that is something you can explore, I highly recommend it.

this is awesome, way to move on this so quickly! the tracking alone will be exactly what you need to make tough calls. and hopefully it doesn't always fall on you to communicate them b/c that's a tough position to be in AND be really front-facing

of course

omggggg the whiny member CCing executives thoughhhh

Is there anyone else internally who does moderation work? Maybe someone who works on the social team and manages social moderation at scale? If so, I'd form an alliance there, even if it's informal coffee chats on the regular (but ideally you get time to swap notes with them or even more ideally, pilot a collaboration where you create one unified protocol for incident management and response that is managed by someone who isn't as customer-facing)

We've just been through a really intense moderation process and pilot with another internal moderation team with one of our clients. One thing, since it sounds like you're still fairly new, is that you can use your new-ness as an excuse to level-set with these people and bring clear, documented evidence that their actions are not in alignment with the program's values (said in a nicer way) and put some really clear boundaries down. It's going to require a fine balance between authoritative and curious. For the larger process, I think you'll need to get clear documentation of the complaints leveraged against these people and start to put those gray areas into the guidelines for the leadership program and for the community at large. If there isn't a clear process for reporting these complaints and they've just kind of bubbled up, that also needs to be remedied.

Thank you Patrick M. and Scott B.! Great news about Ramp and Airwallex sounds VERY promising for ultimate flexibility.

thank you! yes, i was wondering if ramp could do this internationally. i'll keep digging. and re: tremendous, my fear is always the sprout corporate fear: there could be a worker classification issue if the amount isn't used specifically for the event.

Is the virtual credit card issued through its own software system? This is where I'm hoping there's been some kind of technology advancement that maybe I don't know about because it can be such a pain. 😭

This is exactly what I was looking for, thank you, Max!