Workspace Users Unable to Register or Join Events at 7pm and 10am CT Yesterday

·Mar 04, 2026 06:58 PM·

Hi! Had an issue with workspace users not being able to register for events or join ongoing events yesterday at 7pm ct and 10am ct respectively. Not sure what the issue was or if they were two separate issues.

12 comments

· Sorted by Oldest

Zach H.
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Interesting. Jordan M. could you let us know on what you're seeing. Did the events not send into Hubspot? Wondering where it failed
Vidya V.
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Just spoke to Jordan and looks like we switched the zoom account and there were a couple events that did not show the Register button to register
Jordan M.
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Zach H.
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Okay so just to close it out, the issue was switching the Zoom account?
Vidya V.
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I am not sure if it was that . But we noticed this happening right after we did the switch
Jordan M.
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The issue does not seem to affect the other events with the additional zoom account. Zach H.
Zach H.
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Hey all, sorry I'm in jury duty this week and wasn't able to hand off this ticket before getting sucked into court today. Do these events have a Link added to them? It's possible that might be the issue
Jordan M.
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They do not - the issue seems to be resolved. No other event has had an issue.
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Zach H.
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Okay good to know. Glad to hear things are back in order
Jordan M.
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Zach H. having this issue again People registering for the event are not receiving calendar info with the zoom link - is there a process to link zoom accounts? Not sure what the fix is here
Vidya V.
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Zach H., looks the new zoom link does not appear when we add to calendar from the add to calendar button on slack . It is however sent in a separate email to the user. Ideally we would like the link included in the calendar invite
Zach H.
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Hey Jordan M., my guess is there's something missing in your Hubspot flow when Lauren left that got deactivated. Could you please let us know what error logs you see in there?