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How to Change the Default Avatar for a Slack Chatbot App in Community

·Jan 27, 2026 09:37 PM·

hello, in our community we have one of our Apps connected that functions as a chatbot in the chat. It has the default turquoise slack avatar. Is there a way for us to change this and update it?

13 comments

· Sorted by Oldest

How to Change the Default Avatar for a Slack Chatbot App in Community | Tightknit Community

Stephen C.
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Chris K. could you take a screenshot of what you're seeing?
Chris K.
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as you can see, its the bot that answers questions in its own channel about how to use it, lol. So it would be cool if we can brand it. I went into the App profile, but can’t find anything.
Stephen C.
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Ah, this is not related to Tightknit right?
Chris K.
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well i’m not sure. Is this more of a slack thing. But it pushes the same icon to the companion website
Stephen C.
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Right, I see. Do you know where this app came from? Is it a custom built app?
Chris K.
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its part of our platform
Chris K.
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But i’m not sure how it was integrated into the community
Chris K.
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are you thinking its something on the platform/slack side?
Stephen C.
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If you click on the bot's name, a side panel will open, then click the menu button and select Configuration. Can you share what you see / what page it brings you to?
Chris K.
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nothing in here that i can edit. There is a name of our developer so i might reach out to them
Chris K.
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👍1
Stephen C.
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Yeah looks like it's a custom-built app that your company owns. I would contact your developer and tell them to update the app icon. They can update that by going to the App settings > Basic Information > Display Information.
Chris K.
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ok thanks, good info
🙌1