Hey lovely community people! I’ve been playing around with Slack’s native workflow builder, and I love the power it is gaining. Curious - has anyone made a workflow using any of the Tightknit’s webhooks? Would love to dig into it, but I would like to hear what others are doing to get started.
That would be nice, but not necessary. Ideally, we have multiple support engineers replying through Thena, but we want folks to see it is us who is replying and not a bot.
For bot profiles, I know we can change the icon, but is there a way to change how the bot name is presented as well? For example, instead of Thena, I want to show “Mixpanel”:
That could be a cool idea for AI to group similar posts and compile total number of reactions or comments, but I could see the first iteration just bubbling up the messages with the most reactions as the leading product requests
