Max P.

I always am an advocate for more fun!

We sort of have that with Sprout Social. Our community is called The Arboretum and has a different logo/color scheme, etc. However, I think the team is interested in bringing it more unified and less of it being it's own separate thing. For folks not close to Sprout they don't know what Arboretum is and now that we're a closed customer community, it makes more sense to be closer to our brand. I guess, depending on your goals of the community!

i love yapping!!

Yeah definitely something for you and the team to decide on but since it sounds like none of the violations were shared that I would suggest giving them a warning and not removing them just yet.

My advice, prob worth having a conversation with these folks on a 1:1 basis on the things that wasn't cool and giving them a chance to redeem themselves but also being stern on last opportunity, etc.

Could you give more context on this: I inherited a couple of members who have caused issues, yet have also been given leadership positions among customers. Some team members thought they were awesome, others thought they were causing problems -- they're tricky situations! what have they done specifically that would fall out of the easy case?

Do you have guidelines in place + shared with members where they have to acknowledge/sign as they sign up for the community? Do members who cause trouble threaten anything such as taking action against the company? These two situations is where I would involve legal

Similar to the above. Would need to ensure that you have everything documented and looped in legal/other partners as necessary depending on the severity.

^^ Joel knows his stuff

Agreed, yeah definitely a grey area! I guess you could have the members pay, then invoice you, then you use some card to reimburse them via Tremendous so that you can keep your records with each card. But might be more tedious to do it all manual!