AI Tools for Streamlining Workflows and Engagement in Communities

Mateah · 2025-08-06 16:40:26.137225+00

AI this and AI that :sweat_smile: I know buuuut what AI tools are you using in your community to either streamline workflows or get/keep community members engaged?

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AI Tools for Streamlining Workflows and Engagement in Communities | Tightknit Community

Ben R.
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I don't say this to many people but I have such a deep, natural inclination to push back on all things AI 🤣 I hate automatic onboarding messages. I want to do everything by hand. I want to send personal DMs. I can see how they're useful, but I want to set a great tone for my comm. I will say though, I made a GPT to help me connect people more efficiently. When someone joins the community they share the following: 📍 Where are you based? 🌟 Where do you work? Your role? 🔨 What are you working on right now? What are you hoping to learn from the folks here? 📺 What are you watching right now: So, I took all of that info from my welcome channel, turned it into a JSON file, uploaded it to the GPT, and now I can ask it things like: "Who else is working on forecasting and building dashboards?" (it's a RevOps comm) or "Who else is from Ireland?" and it spits out a list for me. That's made connecting people infinitely faster and easier.
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Mateah
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I hear you Ben.. community is about human connection. It’s inevitable though that so much focus has gone to “How can we use AI AI AI AI” 🥲 I like the GPT you have set up! Seems like a bit of a light CRM, super cool
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Zach H.
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I’m inclined to agree with Ben R.! People don’t come to the community for AI interactions. We even built an AI bot (out of the box with btw) to do something very similar to what he is already doing. It recommends other people who are similar and posted in the Intros channel. HOWEVER, I do think AI is going to be huge for community ops (managing event registrations, answering support questions, combining product feedbacks that are similar, etc.)
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Ben R.
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Dang it, another reason to buy TK! 🤣
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Zach H.
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Can’t stop, won’t stop
Mateah
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It was the perfect plug!!
Darrah T.
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Ben R. I feel you. I hear you. But I try and reframe AI as our version of the printing press. Pre-Gutenberg Bible, information was not widely distributed because it literally took forever to hand write books. Along came good ol’ G who revolutionized how easy info could be disseminated to others because books were no longer for the ultra wealthy or scholars. Which freed up time to do what humans do best and that’s to be creative. And hello we have the Renaissance period! So if we can automate what should be automated, then humans can spend time exploring, researching, creating and building. With that refocus, then we can see that not all AI is community killing. Just a rebrand of how to approach AI and how we can use it for good, not evil, unlike T-800 or Skynet, thankyouverymuch!
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Mateah
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So if we can automate what should be automated, then humans can spend time exploring, researching, creating and building.
Yepppp this! 💯 Darrah T. how are you using AI in your operations/other workflows?
Darrah T.
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Well, I went from screenshots, and text within word documents to project management platforms with built in tools that assist in building SOP blueprints so right there AI was assisting in standardization and development of unified systems.
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Ben R.
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Whoaaaa, Darrah T. that was super jolting in a really good way. I studied history in college, so this was a super refreshing perspective that resonated deeply. I'm going to be thinking about that for ages now, haha. Thank you! I'm realizing I'm the "Get off my lawn" type with this kinda stuff. Lol.
Darrah T.
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Ben R. I worked in a history museum! Best place for us history lovers to get paid to geek out. Highly recommend it. Also you are not a get off my lawn type. I too worry how AI will affect my daughter’s future. But I look to the past and its patterns to assist in guiding my future. Totally something a history nerd would say lol.
Jennifer Y.
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Ben R. ooh, I want to know your ways! I was thinking markdown file, but yours is better. I’ll message you!
Jennifer Y.
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And around balancing personal with automation, I have to shout out Shin T. who’s one of my inspirations—I’ve learned a lot by watching Shin go back and forth in Limited Supply community. I used some of Shin’s flow for the welcome-workflow-to-live-message and it’s been great, everyone coming in is really excited! 🙌
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Shin T.
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ahhh this made my day thank you!! Jennifer Y. 😭
Jennifer Y.
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Shin T. :🤜 🤛 🚀🚀🚀 I mean it! For a large community, where it's definitely busy in places, because you've set up some structure, it runs smooth, and I definitely was inspired!
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16 comments