Ok totally following!! TY Shannon O.๐Zach H. and Stephen C. this also goes to how whatโs most important in my community is having a fleshed out member directory (like a quasi CRM but more like a networking focused one), and thereโs through lines to what youโre discussing here.
And Zach H. if youโre asking the room Iโd be a freaking YES
Yesss! Zach H. and Lauren D.Iโve gotten more into using all the features of Luma, which likes to dabble quite a bit in trying to evolve community space (how successfully remains to be seen). But it got me thinking about this, too! ๐
Omg Zach H. I love thisโand it intersects with a conversation I had with a mentor recently about another huge community, Shopify.
Not one for one, but youโve sparked a ton of through lines, and Iโd love to talk with you about a couple. ๐
Yโall. I love this! Mine was the college forensics listserv IE-L (Individual Events listserv) started back in like 1993 or 1994. It worked a bit like slack actually, if all slack threads were subsequent emails. ๐
Ok, that sounds terrible today, but back before email marketing, it was kind of delightful. And I was an early adopterโand itโs how I got to know a lot of the people I only saw at weekend tournaments. Lots of passionate discussion on the intricacies of performance and proto discussions about authenticity, equity, community.
The director of my program hated it. But that was partially because it could expose some of his unprofessional behavior. It helped everyone involved feel connected and engaged, and with a voice in the larger community of individual events in forensics (public speaking and performance, not dead bodies).
There you go Charles O.๐
And a bonus tidbit: Iโm also part of a Slack community that has well over a hundred channels! โฆnow me personally, I absolutely love it, because it starts so many new conversations around topics, and periodically it gets pruned just a tad. But I know this would be scary for some folks. Not for the community, and thatโs the whole point ๐
Thank you Cheyenne R. for some inspiration! Time for some neurospicy commiseration and my spooky storyโฆ
In my last role heading CS & CX for a retail tech and ecommerce tech startup I simultaneously had to manage comms in:
2 Teams accounts (internal and Victoriaโs Secret vendor)
Webex
Slack
Zoom
G Chat
ServiceNow
Freshdesk
Email
WhatsApp
SMS
And I had proto customer communities in Teams, WhatsApp, and SlackConnect. ๐ญ๐ ๐ ๐๐งโโ๏ธMwhahahaha!! ๐น๐ท๏ธ๐งโโ๏ธ๐งฟโฐ๏ธ
Why? Because I worked with retail brands on 4 continents. And worked into 2-4 teams in each one. My whole goal was to get engagement to support adoption to ensure consistent renewal and, more importantly, expansion of seats.
I donโt miss Teams currently either! ๐