Troubleshooting Onboarding Messages in TightKnit: Need Help!

·Aug 22, 2025 07:23 PM·

Hey! I switched over our onboarding message to TightKnit, but it doesn't look like it's working. For the new members yesterday, they did get a message from a different system we were using but it doesn't look like the TightKnit one went through? Which isn't necessarily a bad thing, I'd prefer for them to not get two onboarding DMs. However, I would think they should technically have also gotten the tightknit one this morning since it's been a day since they joined? What's the best way for me to troubleshoot this to make sure the new members get the onboarding DM?

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8 comments

· Sorted by Oldest

Stephen C.
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Hey Cheyenne R. let me take a look now. Did you have a delay on the welcome message?
Cheyenne R.
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Yes, I had a 1 day delay. Stephen C.. We have an onboarding workflow in slack, so I want my message to go to them the day after
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Stephen C.
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I see your workflow runs. Let me diagnose what happened to them.
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Stephen C.
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Update here: It appears there is an issue with our workflows provider, causing the onboarding flow to fail prematurely. I am communicating with support right now. I will post updates as I have them. Please note we expect this to affect workflows with delays of 5 or more minutes. Cheyenne R. If it's possible, you have the option of decreasing the delay in the meantime.
Cheyenne R.
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sure, I can decrease it for now.
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Stephen C.
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Sorry for the disruption! We're working on getting this back online ASAP.
Cheyenne R.
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Thank you, I think I must have been in QAT in another lifetime because I’m always the one sending in tickets with every software I use 🫣 happy yall are quick to resolve!
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Stephen C.
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Hello, this issue has been resolved. You can now set the onboarding message delay to any interval. Thank you for your patience!
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