Cheyenne R.

Commented on Managing Product Interview Fatigue and Improving C...·Posted inBest Practices

Kaela A. Thank you so much for your thoughtful response. This is helpful in so many areas. I would absolutely love to meet with you sometime! Especially, on the steps you've taken to hold PM accountable for closing the feedback loop in some fashion. I also appreciate what Joel P. shared. I think it's two part for #1- I need to not have too many asks at once but also make sure one is fulfilled before adding another. 😮‍💨

Posted in Best Practices·

Cheyenne R.

Managing Product Interview Fatigue and Improving Community Feedback Sessions

Hi Everyone 👋 I think I’m hitting product interview fatigue in my community and would love your advice. Historically, any feedback session we posted filled up fast. That’s no longer the case. My hunch: we’re running too many overlapping asks. Right now, there are ~3 different sessions from CS and 3 separate design-led sessions… and I’m the one sourcing customers for all of them. A few specifics: We do offer incentives for the sessions.

Customers don’t get much of a follow-up, beyond seeing things in product release notes. I’d love to fix that but haven’t cracked a scalable way yet.

Questions for you all:

How are you putting guardrails around how many interviews/feedback sessions go to your community at once?
Do you have an intake or prioritization process with Product/CS so it’s not just “whoever asks loudest”?
What’s working for you to close the loop with customers so they feel their input mattered and don’t burn out on requests?

Any playbooks, examples, or “we tried this and it flopped” stories are super welcome. 🙏

4Comments

Commented on Events Channel vs. Events List Page: Pros and Cons...·Posted inBest Practices

Cheyenne R.

I have one called Tipalti News and it's all updates/news from us which events are included in that

Commented on Profile Update Journey Milestone: Is It Possible?·Posted inFeedback

Cheyenne R.

Hiii folks, just wanted to see if this is on the roadmap and if there is an ETA. I def want to keep an eye out for this one!

Posted in Best Practices·

Cheyenne R.

Slack workflows and TightKnit features that simplify community management tasks

Hiii fellow community managers! As my role is a mix of customer marketing and community, I need to find ways to better scale and automate (and be personal?!). TightKnit is a big part of this with the journeys for automated rewards and onboarding. We also use Slack workflows along side TightKnit. So far I've setup:

10 day onboarding workflow
Bug notifier (when someone posts a bug that should be routed through support instead of the advocate community)
AMA (for our ama events)
Workflows for channel messages the first time they visit for channels that require a bit of context

I'd love to hear from others what slack workflows or TightKnit features you’ve created/use that have made your life easier as a community manager.

2Comments

Commented on How Slack Connect Channels Impact Tightknit Analyt...·Posted inHelp

Cheyenne R.

I haven't don’t this yet, but I’d love to learn. We have one CSM with higher touch / ARR customers that made slack connects in our insiders group for a few of her customers. I am not in them and have just left them be for now, but it would be nice to add to our analytics since we are hosting the space.🤔

Commented on Does TightKnit's Add to Calendar Show Guestlist Wh...·Posted inHelp

Cheyenne R.

Oh I see Zach’s response!! Thank goodness, I was worried no one had clicked.

Commented on Does TightKnit's Add to Calendar Show Guestlist Wh...·Posted inHelp

Cheyenne R.

Right, but I assumed it would tell us who clicked add to calendar. Or does it not? Stephen C.

Posted in Help·

Cheyenne R.

Does TightKnit's Add to Calendar Show Guestlist Who Clicked?

If you select the add to calendar option in TightKnit, does it give you a guestlist of who clicked the button? Trying to see if we have no one that clicked or if that info is usually blank for guest list when using add to calendar. 😳

6Comments

Commented on Should Community Members Be Allowed to Add Custom...·Posted inBest Practices

Cheyenne R.

Emojis are essential to every community and its culture. Without the ability to add the right emoji for the moment, how would we properly express ourselves?!

Cheyenne R.

Cheyenne R.

Managing Product Interview Fatigue and Improving Community Feedback Sessions

Slack workflows and TightKnit features that simplify community management tasks

Does TightKnit's Add to Calendar Show Guestlist Who Clicked?

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