Cheyenne R.

I think it's in the article about the slack builder kit/ JSON - I found it referenced there.

This could also work well on a pinned post with different product guides

I'd work with design on the images for advocacy ops, likely icons. We could have them for different review sites.

I usually tag people into threads when I see something that is relevant to them or that they can help answer. Same thing in our version of Intros. I don't do this often enough though. I think I might be able to use snowflake to help me though looking at SFDC to find similar members. Haven't explored this yet but might be an option.

I guess the backwards way to engineer it would be to identify the top posts with reactions/comments with TightKnit, then I go in manually to look at the views for each post in Slack. Still not ideal to miss out on knowing if there is a post with high views and low engagement.

Absolutely, that would be super helpful!

This stuff... our engagement number is horrendous. I'm trying all the things to work on that but chatting with the social team they go more off of views and people are consuming the content even if they aren't reacting or commenting.. so it would be nice to be able to share that with leadership and be able to show that we are 1. still trending in the right direction even if it's more viewership 2. that i can use it to inform my content strategy on what's performing best

message views!

I don't even have a claude account yet but our company is exploring it. I shared in a sf account agent beta how I used the agent to find and draft a best practice a customer could share in the community that would be helpful with others based on the conversations they've had with our team. The customer validated it, made edits, and posted it. A colleague said and soon claude can do that for you... for this instance I would still want the customer sharing it but it would be so cool if it emailed them for me and said here's a post I drafted if you feel comfortable sharing in the community.. or alternately to help me create useful content as I struggle greatly in this area when it comes to product. 🫠