Community Feedback Needed on Journey Configurability and Changes
Hey all, great opportunity to provide us some thoughts and feedback on Journeys and their configurability. ❓Problem of the Day: What happens if a community manager decides to alter a journey after it’s been activated and members have completed the journey? Would you expect to remove that journey completion from the end user and how would you show this to users who have already completed the journey? 💡Where we are at now: We’ve currently resolved this by stating that members who have completed journeys should not have their journey achievements revoked when the admin updates the journey. However, when exploring their completed journeys, the following image will show that they have completed the journey BUT there are new milestones in there that have not been completed. 🦦 What do you think about our approach? Tagging some Journey power-users Kaela A. Joel P. Cliff J. Monet B. Paola J. Eric N. Arpit C. but everyone please feel free to jump in. We’d love the community’s thoughts