Clarifying Definitions of Active vs Inactive Users in Slack | Tightknit Community

Clarifying Definitions of Active vs Inactive Users in Slack

Checking my definitions: inactive can mean that someone does log into a workspace, read but they haven't posted, replied or reacted to anything, correct? What about DMs? I want to make sure I understand the minimum threshold to be considered an active user.

9 comments

Max P.
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I would consider someone inactive if they don't log into a workspace. You will have folks who are considered 'lurkers' who log into the space, but don't engage, they consume the content, etc. It just depends on what you want to define as inactive vs. active
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Stephen C.
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Rob B. Are you asking this in context of a specific product, or general advice? For example, if you're talking about Slack, you can read their technical criteria for active users here,
Rob B.
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Thank you. Stephen C. - That document isn't specific enough for what I'm looking for: "An inactive member starts using Slack again" is now considered active. What measurable actions are considered "using Slack"?
Rob B.
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Max P. - I'm looking for measurable ways to measure active/inactive. So less about my definition and more about a way for me to systemize this.
Max P.
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I guess what I am saying is that there is no only one right answer here. Slack will consider someone inactive by not signing into the platform in 28 days. So even when someone signs in, that means they are 'active' again. But you might want members who are 'active' by signing in + performing an action
Max P.
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So you can make certain actions marked as active and measure against that (if someone leaves an emoji reaction, comments, etc.)
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Rob B.
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Max P. so I'm not sure what you said is actually accurate. I have someone in my slack who responded to a DM yesterday but are still marked as Inactive today. I think the line is an interaction in a public channel. I want to make sure you understand I'm not missing your point because you're correct. I've got a large group and I need to tell them what they need to do to stay in at a minimum. The next step is all the cool Tightknit stuff of rewards and journeys.
Max P.
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I took this directly from the slack site so not too sure https://slack.com/help/articles/218915077-Slacks-Fair-Billing-Policy
Piper W.
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May I suggest that you ask in the Slack community?