Understanding Social Images for Tightknit Design Work

·Dec 03, 2025 11:55 PM·

Hi there, we are working on design work for Tightknit and I'm struggling with where the social image is used that is added to general. I just added it and then awarded myself the tipalti team award but it shows up like this and doesn't use the image I uploaded as the social image to general. What exactly is the social image used for and how can I see an example of what members would receive using the social image?

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7 comments

· Sorted by Oldest

Cheyenne R.
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CC: Andrea C.
Joel P.
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Are you referring to the badge or the photo frame?
Stephen C.
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Cheyenne R. Could you clarify which "social image" setting you're referring to? Which module and button did you use to get there? You might be referring to a couple things, so I'll list them:
Companion Site > General settings > Social Image - this is the image that will appear when a preview loads for a link to your companion site, such as when you share it in slack. This is unrelated to awards.
Gamification > Awards > new award > Profile Photo Frame - you are able to select "Generate Social Share Image", which will then send the user two images. 1) their profile photo frame, 2) a social media announcement share image (pictured in your first attachment).
Stephen C.
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If you're referring to the second one, and you want to customize the background of the generated social share image for your Awards, then you can find this setting at: Gamification > Settings > Background for Generated Images. More info: https://docs.tightknit.ai/gamification/settings
Stephen C.
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Cheyenne R.
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OOoO I wasn’t understanding the social image is for the companion site. Ty! That answers. I wasn’t understanding why I didn’t see it anywhere. The background for generated images is what I need!
Stephen C.
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Perfect!