Troubleshooting Tightknit Access in TCC Space for Slack Admins

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I’m unable to access Tightknit in our TCC space (it doesn’t appear in the sidebar under Apps). I’m a Slack admin there and we can’t sort out how to get me in

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17 comments

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Zach H.
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Scott B. when you search for it in the Search bar does it show up? That is confusing to me (we didn't remove it)
Scott B.
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Ok searched and found, now appears in sidebar.
Scott B.
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Now when I go to Open Studio from TCC’s Slack it’s not showing for that workspace but shows me another workspace (ProductBC)
Scott B.
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TCC doesn’t appear in the dropdown either
Zach H.
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Is this dropdown showing for you? That's the org switcher
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Zach H.
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This might be a UX problem on our end. We have the concept of Orgs + Workspaces which can get tricky to navigate
Scott B.
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Yes, can see that but only get ProductBC
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Zach H.
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Stephen C. could I ask you to check with Scott what might be going on here. I see the dropdown and am wondering if we show that "carat" even when there's only one organization (although we know Scott has two)
Stephen C.
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Scott B. Hey there! To triple-check, both the top and the bottom dropdowns only show "ProductBC"?
Scott B.
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Yes, both only show ProductBC. Even tried navigating directly to the URL: https://app.tightknit.ai/da-communitycommunity/overview
Zach H.
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Scott B. are you on a mobile device or tablet?
Scott B.
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iPhone
Zach H.
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Just tested. That’s it. It’s broken on mobile
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🔒[private user] created a new General Ask on behalf of Scott B.
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