what counts as a discussion (context: workflows vs regular message)
hi folks: is safe to assume that Studio does not capture workflows as Discussions? the use case is workflow-only channels as the engagement strategy for said channel. if thats the case, then prob better off in Feedback, but starting here. thanks!
That is safe to assume, and yes this one has come up before from Joel P. and Cheyenne R..
We can explore what it would take to add workflow items. We just need to ensure the migration doesn't break us in any way.
CC Stephen C.