Best Practices for Using @channel in Community Discussions

Shannon O. · 2025-10-06 13:43:24.440402+00

We had a bit of a tiff in our community this weekend when someone used the @ channel and someone else replied (not admin) telling them to not do that. Sliceable tension lol does anyone have a best practice or guideline about using @ channel for members?

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Best Practices for Using @channel in Community Discussions | Tightknit Community

10 comments

· Sorted by newest

Max P.
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This is a good guide too from Scott B. https://benry.net/how-to-build-a-community-on-slack/
Cliff J.
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We let our smaller team and project channels use channel notifications if they like, but disable for larger public channels.
Joel P.
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SEOable and citationable by AI platforms, too
Shannon O.
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Something like “considerations to make” when setting up your slack instance or evolving your slack instance would def be interesting. Very SEOable content Zach H. 😝
1
Joel P.
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Create channels, approve members (full and channel guests), add apps to the workspace — and some other “gotcha” items too Zach H. — Lets get the official Slack community settings and setup guide for CMs, please 🙏
1
Shannon O.
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Thanks all! Is there anything else like this that I may be missing? Lol
Zach H.
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Very much agree with Joel P.. In here none of y'all in here get the here / channel / everyone except for muah.
2
Joel P.
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It’s a Slack workspace setting that you’ll see when you go through them, Shannon. I’d just say something like, “This hasn’t come up until now, so it’s not an issue and we’re changing settings in the workspace to allow only certain people to use the feature moving forward.”
No punishment for the member who used it
Update settings and comms on the change to also reflect the growth of the community and folks being more mindful of notifications for thousands of people in the community or something like that 🤷‍♂️
3
Shannon O.
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Yeah thinking the same Joel P. can you block it in Slack? Then there’s never an issue/question. We just don’t have an existing guideline against it so IMO the initial member didn’t do anything wrong, though some may see it as breaking a “social contract” lol
Joel P.
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Generally, I think it’s best for it to only be allowed for certain people, not your regular member though.
➕3

Loading comments

Max P.
·
·
This is a good guide too from Scott B. https://benry.net/how-to-build-a-community-on-slack/
Cliff J.
·
·
We let our smaller team and project channels use channel notifications if they like, but disable for larger public channels.
Joel P.
·
·
SEOable and citationable by AI platforms, too
Shannon O.
·
·
Something like “considerations to make” when setting up your slack instance or evolving your slack instance would def be interesting. Very SEOable content Zach H. 😝
1
Joel P.
·
·
Create channels, approve members (full and channel guests), add apps to the workspace — and some other “gotcha” items too Zach H. — Lets get the official Slack community settings and setup guide for CMs, please 🙏
1
Shannon O.
·
·
Thanks all! Is there anything else like this that I may be missing? Lol
Zach H.
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·
Very much agree with Joel P.. In here none of y'all in here get the here / channel / everyone except for muah.
2
Joel P.
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It’s a Slack workspace setting that you’ll see when you go through them, Shannon. I’d just say something like, “This hasn’t come up until now, so it’s not an issue and we’re changing settings in the workspace to allow only certain people to use the feature moving forward.”
No punishment for the member who used it
Update settings and comms on the change to also reflect the growth of the community and folks being more mindful of notifications for thousands of people in the community or something like that 🤷‍♂️
3
Shannon O.
·
·
Yeah thinking the same Joel P. can you block it in Slack? Then there’s never an issue/question. We just don’t have an existing guideline against it so IMO the initial member didn’t do anything wrong, though some may see it as breaking a “social contract” lol
Joel P.
·
·
Generally, I think it’s best for it to only be allowed for certain people, not your regular member though.
➕3